Privacy Policy

Greycert Limited ("Policy")

Greycert Limited ("Greycert") is committed to protecting your privacy. This Policy applies to visitors of the Greycert website at www.greycert.co.uk (the "Website").

This Policy sets out the basis on which any personal data that Greycert collects from you or that you provide to Greycert, will be processed by Greycert. Please read the following information carefully to understand Greycert's views and practices regarding your personal data and how Greycert will treat it.

For the purpose of the Data Protection Act 1998, the data controller is Greycert Limited, a company registered in England and Wales under company registration number 10498359 and whose registered office address is at Greycert Limited, 101 Westgate House, Ealing Road, London, TW8 0GN.

All details supplied to Greycert with your online advertisement will be safeguarded both by this Policy and also by the Data Protection Act 1998.

Amendments and updates to this Policy may be made from time to time. Any revisions will be posted on this page so you will always be aware of what information we collect. Please review this page regularly so that you are aware of any changes.

Information collected and what it is used for

Greycert may collect the following information about you:

Information you provide when you place an order on the Website

As part of the order placement process, we will collect your name, email address and telephone number. We will also collect your postcode in order to provide a positioning of each order.

If your subscription expires we will contact you via phone or email to give you the option to renew your subscription.

We use certain features to protect the privacy of our customers when they are communicating via phone or email.

We reserve the right to monitor and retain all communications via the email service for security monitoring purposes.

You will also be required to supply payment details and the details of the business for invoicing purposes when you subscribe to our services. Payment Card information is collected over a secure connection and all payment transactions will be encrypted. Payment Card information is used solely for the purpose of processing payment for your subscription. Greycert retains no record of Payment Card details.

Information we request from you if you place an order on the Website

If you place an order on the Website, we will need to collect your email address to send you communications about how to access and manage your account (available within the "Sign In" section of the Website). You can access this area at any time in order to update your details or change your options regarding marketing communications from Greycert and/ or selected third parties. Greycert will only use your information for marketing purposes where you have agreed to this.

We collect information in order:

a) to generate an overall audience profile of visitors using the Website. This information is then used to assist in developing relevant content on the Website.

b) to provide customers who have supplied their email addresses with relevant and timely consumer offers by email.

c) to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

Company details are required in order to place an order on the Website. Greycert will not disclose the Company details to any person.

Information you provide when requesting or using services on the Website

If you would like to set a trial account or to request a quote or brochure, we will require you to supply your name, email address, postal address and telephone number. Your contact details are collected to enable us to pass to you the required information.

Information we collect if you use our Mobile Website

If you choose to visit our mobile optimised site, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location based services, such as advertising, search results, and other personalised content. Most mobile devices allow you to control or disable location services within the mobile device’s settings. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacture of your particular device.

By submitting personal information to us, you are deemed to have agreed to the terms set out above regarding the use of your personal information.

Greycert may also contact you for research purposes.

Where we store your personal data

Greycert will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information (except Payment Card information) you provide to Greycert is stored on Greycert's secure servers.

Once Greycert has received your information, Greycert will use strict procedures and security features try to prevent any unauthorised access.

By submitting your personal data to us through the Website, you consent to your personal data being transferred outside the EEA. By using the Chat Service, you consent to any personal data disclosed in the course of using the Chat Service being processed and stored by the Chat Service provider on its systems outside the EEA.

b) We may use service providers to help us run the Website or services available on the Website, some of whom may be based outside the EEA. Some of our webpages use plugins from third party platforms (such as the 'Facebook Recommend' or Facebook Gestures' function). Information about your visit to the Website may be collected by these third party providers on these pages. If you browse these pages whilst still also logged in to your account on the third party platform, information collected by the third party may be connected to your account on the third party platform. For more information on how these third parties use information, please read their privacy policies.

c) We are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce our terms and conditions and any other agreements.

d) In the event that Greycert sells or buys any business or assets, in which case Greycert may disclose your personal data to the prospective seller or buyer of such business or assets.

e) If Greycert or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

f) Greycert Limited may share your personal information with its group companies.

g) For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies, governmental or representative bodies in accordance with the relevant legislation. This will include public authorities, insurance companies, finance companies and/or other agencies.

Hotjar

Greycert uses services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the information collected is device specific data.

The following information may be collected from your device and browser:

Our servers automatically record information which is created upon using Hotjar. This data includes:

Hotjar will use this information for evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days, some persist for the session only.

To opt out please go to the following link: https://www.hotjar.com/opt-out

Marketing communications

When you register with our Website, we ask you whether you would like to receive our communications detailing offers, news and services from Greycert and/or information from third party companies via email and/or via post that we feel may be of interest to you. In order to receive these communications, you will need to opt-in during registration.

On occasions, Greycert runs promotions in which personal information is collected. We will always ask you if you agree to this and advise you if this information may be shared with a third party. You will always be asked to provide your consent to this use by opting in.

To stop receiving Greycert’s promotional offers and alerts, please click the link found at the bottom of each email or update your account preferences.

Access to personal information

You have the right to access all personal information supplied to Greycert and rectify any inaccuracies in the information held. Further enquiries should be made to office@greycert.co.uk or sent to Customer Services, Greycert Limited, 101 Westgate House, Ealing Road, London, TW8 0GN.

If you wish to access your personal details held by Greycert, a charge of £10 will be payable.

Cookies

The Website uses cookies to distinguish you from other users. This helps Greycert to provide you with a good experience when you browse the Website and also allows Greycert to improve the Website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie policy.

Acceptance

By using the Website, you consent to the collection and use of this information by Greycert and to this Privacy Policy.

Contact

Questions, comments and requests regarding this Policy are welcomed and should be addressed to office@greycert.co.uk 

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